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Privacy Policy

E-Ride Pro USA
📍 278 Seaboard Ln, Franklin, TN 37067, United States
📞 +1 423-299-3628
📧 contact@erideprosrusa.com
🌐 https://erideprossebikes.com

Last Updated: August 3, 2025


1. Introduction

At E-Ride Pro USA, we are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your data when you use our website https://erideprossebikes.com.


2. Information We Collect

We may collect personal and non-personal information from you in the following ways:

Information You Provide Directly

We collect personal information when you:

  • Register an account

  • Place an order

  • Subscribe to our newsletter

  • Enter a contest, promotion, or survey

  • Contact customer service

  • Leave a comment or review

The personal data collected may include:

  • Full name

  • Email address

  • Shipping/billing address

  • Phone number

  • Payment details (credit/debit card info, processed securely via encrypted services)

You may also visit our site anonymously.

Information Collected Automatically

We may collect certain information automatically through cookies and other tracking technologies, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral URLs


3. How We Use Your Information

The information we collect may be used to:

  • Personalize your shopping experience and deliver relevant content

  • Process transactions securely and efficiently

  • Respond to customer service requests

  • Administer promotions, surveys, or contests

  • Improve our website functionality and user experience

  • Send marketing emails (only if you opt-in)

If you opt-in to our mailing list, you may receive promotional content or updates. You can unsubscribe at any time by following the instructions in the email or by contacting us directly.


4. How We Protect Your Information

We implement robust security measures to protect your personal data:

  • All personal data is stored on secure servers

  • Sensitive information (e.g., credit card numbers) is transmitted via SSL encryption

  • Only authorized personnel have access to your data and are required to keep it confidential

Despite these precautions, no online data transmission is completely secure. We encourage you to use strong passwords and log out after use on shared devices.


5. Cookies & Tracking Technologies

We use cookies to:

  • Remember items in your shopping cart

  • Store login and screen preference settings

  • Understand and analyze user behavior on our site

  • Improve site performance and user experience

Cookies are small data files placed on your device. You can control cookie settings through your browser, but disabling them may affect site functionality.

Types of Cookies Used

  • Session Cookies: Temporary, deleted when browser is closed

  • Persistent Cookies: Remain until deleted or expired

  • Analytics Cookies: Help us understand traffic and usage trends

If you log in, cookies will store your login credentials for convenience. “Remember Me” options will keep you logged in for up to two weeks unless manually logged out.


6. Third-Party Disclosure

We do not sell, rent, or trade your personally identifiable information to third parties. However, we may share your information with:

  • Trusted service providers (e.g., hosting companies, payment processors, email marketing platforms) who assist in operating our website and servicing you, provided they agree to maintain confidentiality

  • Legal authorities when required by law or to protect rights, safety, and property

Non-personally identifiable data may be used for marketing or analytics purposes.


7. Third-Party Links

Our website may contain links to third-party websites. These sites have their own independent privacy policies, and we are not responsible for their content, policies, or activities. We encourage you to review their policies before providing any personal information.


8. Access, Modification & Opt-Out

You have the right to:

  • Access or update your personal information

  • Request deletion of your account

  • Opt out of marketing communications

To make any of these requests, please email us at contact@erideprosrusa.com.


9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it immediately.


10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When changes are made, the updated date will be shown at the top of this page. We encourage you to review this page regularly to stay informed about how we protect your information.


11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

📧 contact@erideprosrusa.com
📞 +1 423-299-3628
📍 278 Seaboard Ln, Franklin, TN 37067, United States